Delivery Policy

➢ Delivery services are available Mondays to Sundays, during the time slot: 2pm-6pm

➢ Delivery services are only available for selected areas in the Klang Valley region (including Kuala Lumpur, Selangor and Putrajaya)

➢ All our products will be delivered by a third-party logistics company. During the delivery transit all responsibility will be passed between the logistics company and the customer.

➢ Our delivery partner’s coverage area could change from time to time without prior notice. If you have placed an order and your address is outside of our delivery coverage area, our company has the right to cancel and refund any order placed, with prior notice given to the customer.

➢ Any cancellation and changes related to the delivery must be made at least 24 hours prior to the delivery.

➢ Your order will be delivered to you on your selected date, and in the event our delivery partner fails to deliver, we will fully refund the money you have paid upon your request with the condition that the items have not been received.

➢ Delivery could be earlier or later than your preferred time slot as all deliveries are subjected to traffic conditions, weather, and other unforeseen circumstances. Neither the delivery company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time.

➢ Neither the delivery company nor our company will be responsible for any mistakes or delays caused by the customer such as incomplete address, incorrect contact number, or any other incorrect details provided by the customer.

➢ If there is no one available at the customer’s stated address to receive the order at the chosen delivery timing, the order is deemed to be cancelled and no refund shall be provided. Alternatively, the customer may request for the order to be rescheduled for a later date or timing, subject to an additional fee payable by the customer.

➢ You are also to ensure that on the delivery date, the receiver mobile number is reachable. The driver would need to call the receiver at the delivery address to hand over the item, and there may a need for the driver to contact you (sender and recipient) when they are not able to locate the address you provided and thus need your guidance. In such cases if the receiver’s contact number is not reachable or unanswered, we or our delivery partner will not be responsible for any delay caused by such reasons or circumstances similar to the above.