Durian Boat Return and Refund Policy

1. Quality Assurance

Durian Boat is committed to delivering high-quality durians to our customers. We take great care in the selection, packaging, and shipment of our durians to ensure they reach you in optimal condition.

2. No Returns Policy

Due to the perishable nature of durians, returns are not acceptable. We appreciate your understanding in this matter and encourage customers to carefully consider their orders before completing the purchase. However, we strive to address any concerns or issues related to your order.

3. Refund Eligibility

3.1 Damaged or Defective Durian If you receive durians that are damaged or defective, please contact us within 48 hours of receiving your order. Please provide clear photos of the issue, including the damaged durians and packaging, to assist us in promptly assessing and addressing the situation.

3.2 Incorrect Orders In the rare event that you receive an incorrect durian variety or quantity, please notify us within 7 days of receiving your order. We will work to resolve the issue by sending the correct durians or processing a refund.

4. Refund Process

To initiate a refund request, please contact our customer support team via email at durianboatglobal@gmail.com or call +6013-7796380. Include your order number and a detailed description of the issue in your communication.

Upon receiving your refund request, our customer support team will review the information provided. If the issue is eligible for a refund, we will provide authorization for the refund.

Refunds will be processed within 5 business days of refund authorization. The funds will be credited to the original payment method used for the purchase.

5. Exclusions

Taste Preferences: Given the subjective nature of individual taste preferences, we do not issue refunds based on taste. We encourage customers to explore our product descriptions and reach out to us with any questions before placing an order.

6. Contact Information

For any inquiries, concerns, or refund requests, please don't hesitate to contact our customer support team. You can reach us via email at durianboatglobal@gmail.com or call +6013-7796380.