TERMS & CONDITIONS
The Terms and Conditions listed below spell out your rights and obligations in connection with the use of the website: https://dbg-storefront.web.app/home, as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Website”) as owned/operated by Lesonde Food Industry Sdn. Bhd. (Registration No.: 202101003537 (1403835-U)) (“Lesonde”). Lesonde provides the content and services available on Website to you subject to the following terms and conditions (“Terms and Conditions”). By accessing or purchasing any products from Website, you engage in our service (“Service”) and you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include our Privacy Policy.
(1) ONLINE STORE TERMS
Lesonde is an online store specializing in the sale of a diverse range of products. You will be charged for any products that you wish to purchase from us. Prices may vary. You are responsible for obtaining access to the Service and that access may involve third party fees (such as internet service provider or airtime charges). You are responsible for those fees, including those fees associated with the display of delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the Service.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
(2) PRIVACY
Please review our Privacy Policy, which also governs your visit to the Lesonde Website, so that you may understand our privacy practices.
(3) PURCHASE RELATED POLICIES
The products and services available on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Website is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
(4) ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our products on Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on Website are accurate, complete, reliable, current, or error-free. Additional information provided on this site is for educational and informational purposes only. Lesonde does not take responsibility for any consequence relating directly or indirectly to any information, recommendations, treatment, procedure, action or application of medicine by any person using the present site. The information contained here is offered without any warranty and it is not liable for its accuracy, mistakes, or for any damage caused by user’s reliance on information obtained from Website.
(5) SHIPPING AND DELIVERY
Lesonde is unable to guarantee specific delivery time slots. All our products will be delivered by a third-party logistics company. During the delivery transit, all responsibility will be passed between the logistics company and the customer. Our delivery partner’s coverage area could change from time to time without prior notice. If you have placed an order and your address is outside of our delivery coverage area, our company has the right to cancel and refund any order placed, with prior notice given to you.
Any cancellation and changes related to the delivery must be made prior to the confirmation of your order. Your order will be delivered to you on your selected date, and in the event our delivery partner fails to deliver, we will fully refund the money you have paid upon your request with the condition that the items have not been received. Delivery could be earlier or later than your preferred time slot as all deliveries is subjected to traffic conditions, weather, and other unforeseen circumstances. Neither the delivery company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time. Neither the delivery company nor our company will be responsible for any mistakes or delays caused by the customer such as incomplete address, incorrect contact number, or any other incorrect details provided by the customer.
You are also to ensure that on the delivery date, the receiver mobile number is reachable. In such cases if the receiver’s contact number is not reachable or unanswered for 3 times or above, we or our delivery partner will not be responsible for any delay caused by such reasons or circumstances like the above. In the event of re-delivery, you shall be responsible for further charges to be incurred.
It is important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our drivers locate difficult-to-find addresses, providing us with full contact details, including your contact telephone number, your email address and your recipient’s contact telephone number. Failure to provide this contact information may result in us not being able to resolve delivery issues in a timely manner. If Lesonde is unable to deliver your order due to a problem with the address you provide or if the recipient no longer lives at the delivery address, Lesonde cannot be held responsible for delivery problems which result from a problem with the address you provide at the time of order placement or if the recipient no longer lives at the address provided.
(6) AMENDING YOUR ORDER
If you wish to change any details regarding your order, you are allowed to do so prior to the order confirmation. In the event of other changes, please contact our customer support team at +6013-7796380 and we shall reserve our discretion on such matter.
(7) RETURN AND REFUND POLICY
(a)Quality Assurance
Lesonde is committed to delivering high-quality durians to our customers. We take great care in the selection, packaging, and shipment of our durians to ensure they reach you in optimal condition.
(b)No Return Policy
Due to the perishable nature of durians, Lesonde do not provide for any returns of our products due to hygiene reasons. We appreciate your understanding in this matter and encourage customers to carefully consider their orders before completing the purchase. However, we strive to address any concerns or issues related to your order. Customers are advised to inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by customers.
(c)Refund and Exchange of Products Eligibility
If you receive durians that are damaged or defective, please contact us within 3 hours of receiving your order. Please provide clear photos of the issue, including the damaged durians and packaging, to assist us in promptly assessing and addressing the situation.
If you receive frozen products other than durians that are damaged or defective, please contact us within 24 hours of receiving your order. Please provide clear photos of the issue, including the damaged products and packaging, to assist us in promptly assessing and addressing the situation.
In the rare event that you receive an incorrect durian or other frozen product in term of variety or quantity, please notify us within 3 hours of receiving your order. We will work to resolve the issue by sending the correct durians or processing a refund.
(d)Refund and Exchange Process
To initiate an eligible refund and exchange request, please contact our customer support team at +6013-7796380. Include your order number and a detailed description of the issue in your communication. Upon receiving your refund request, our customer support team will review the information provided. It will be at the discretion of Lesonde to make the decision whether the issue is eligible for a refund. If the issue is eligible for a refund, we will provide authorization for the refund. Refunds will be processed within 5 business days of refund authorization. The funds will be credited to the original payment method used for the purchase.
(e)Exclusions
All discounted purchases are non-refundable. Given the subjective nature of individual taste preferences, we do not issue refunds based on taste. We encourage customers to explore our product descriptions and reach out to us with any questions before placing an order.
(f)Contact Information
Once an order has been successfully submitted with payment duly authorised, Lesonde will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing. Please note that Lesonde will not be held accountable for any products which have been acknowledged upon delivery. Therefore, we strongly urge customers to check the condition of your order before signing for acknowledgement.
For any inquiries, concerns, or refund requests, please don't hesitate to contact our customer support team. You can reach us at +6013-7796380.
(8) INTELLECTUAL PROPERTY
All content available on Website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the “Content”) are the property of Lesonde, our affiliates, partners or licensors, and are protected by international copyright laws. The trademarks, logos, and service marks displayed on Website (collectively, the “Trademarks”) are the registered and unregistered marks of Lesonde, our affiliates, partners or licensors, in Malaysia and in other countries, and are protected by international trademark laws. Except as set forth in the limited licenses below, or as required under applicable law, neither the Content or Trademarks nor any portion of Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
(9) WEBSITE BEHAVIOR RULES
You confirm that you do not intend to use files of the Website for unlawful or otherwise unauthorized purposes. Thus, you agree to avoid using any files obtained from the Website in an inappropriate manner including, but not limited to:-
You agree to refrain from using the Website in such a way that could result in its damage, operational trouble, or other negative outcome for other Website users. Also, you agree not to interfere with or access without authorization other user records. You agree to access Website files in accordance with Website rules and procedures.
In addition, the rights granted to your herein are also subject to the following restrictions:-
(10) YOUR OBLIGATIONS AND RESPONSIBILITIES
In the access or use of Website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on Website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to Website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of Website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Lesonde, our affiliates, partners or licensors.
(11) YOUR ACCOUNT
You may choose to register at Website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Lesonde’s best interests to do so.
(12) PRICE, PAYMENT AND MEMBERSHIP
For all prices as listed on the Website relating to our products, we shall reserve absolute discretion in relation to fixing of product price, as well as any amendments thereto from time to time without notification to you.
In the event of you using membership card/ credit card/ debit card/ electronic payment for the payment of product purchased and the option of auto deduction being selected, you shall be fully responsible for such option, and we shall not be held liable for any deduction thereon.
In the event of you subscribing to our membership package as may be introduced by us from time to time, we may modify the terms and conditions thereof as well as the price of the membership packages and benefits of membership from time to time and prior notification on such modification will be served to you.
For the avoidance of doubt, once membership is confirmed, there is no option for cancellation, and consequently, no refund will be issued for the membership fee. The membership package is valid for a duration of one year and will be automatically renewed unless explicitly terminated.
(15) ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
(16) THIRD PARTY LINKS OR CONTENTS
We are not responsible for the content of any off-website pages, contents, materials, and/or any other websites linked to or from Website including any payment gateway related links and/or any third party merchandise vouchers. Third party links, contents and/or materials appearing on Website are for convenience only and are not an endorsement by us, our affiliates, our partners or supplier unless otherwise stated. Your linking to or from any off-website pages, contents and/or materials is at your own risk and shall subject to your acceptance of terms and conditions as provided by such third parties. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.
In addition to the foregoing, for any merchandise vouchers as issued in your favour by any third party suppliers, vendors and/or merchandiser while purchasing our products, your using and/or redemption of such merchandise vouchers shall subject to governing terms and conditions regulate solely between you and the related merchandise voucher issuers, of which we shall not be held liable in whatsoever away in relation to your using and/or redemption of the same as aforementioned.
(17) LIMITATION OF LIABILITY
The Website is presented “as is.” We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or Website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any interruption of business; access delays or access interruptions to Website; data non-delivery, mis delivery, corruption, destruction or other modification; loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on Website; computer viruses, system failures or malfunctions which may occur in connection with your use of Website, including during hyperlink to or from third party websites any inaccuracies or omissions in content or events beyond our reasonable control. further, to the fullest extent permitted by law, we will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to Website regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.
(18) INDEMNIFICATION
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand resulting from your use of Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
Disputes with respect to any dispute regarding Website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Malaysia.
(19) GOVERNING LAW
This Terms and Conditions and content stated herein shall be governed by Malaysia law and subject to exclusive jurisdiction of Malaysian courts.
(20) GENERAL
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of Website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on Website. Any changes are effective immediately upon posting to Website. Your continued use of Website constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of Website. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.
In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. If you have any questions regarding these Terms and Conditions, please contact us at +0137796380.
(21) LANGUAGE
This Terms and Conditions and content stated herein are prepared in both English and Chinese version. In the event of inconsistency, the English version shall prevail.